Introduction

At Classic Golf Carts SA, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website classicgolfcartssa.co.za or make a purchase from us.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or provide us with any personal information.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Place an order for products or services
• Create an account on our website
• Subscribe to our newsletter
• Contact us with inquiries or for customer support
• Participate in surveys or promotions

The personal information we collect may include:

• Name and contact details (email address, phone number, shipping address)
• Payment information (credit card details, billing address)
• Demographic information (age, gender, location)
• Purchase history and preferences
• Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activities, including:

• IP address and location data
• Browser type and version
• Operating system
• Referring URLs
• Pages visited and time spent on pages
• Clickstream data
• Device information

How We Use Your Information

We use the information we collect for various purposes, including:

Order Fulfillment

• Processing and fulfilling your orders
• Managing payments and preventing fraud
• Arranging shipping and providing order updates
• Providing customer support

Communication

• Sending transactional emails (order confirmations, shipping notifications)
• Responding to your inquiries and providing customer service
• Sending marketing communications (with your consent)
• Notifying you about important changes to our services

Website Improvement

• Analyzing website usage to improve our content and user experience
• Personalizing your browsing experience
• Developing new products and services
• Conducting market research

Legal Compliance

• Complying with legal obligations
• Enforcing our terms and conditions
• Protecting our rights and the rights of our users

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, such as:

• Payment processors
• Shipping and delivery companies
• Marketing and analytics providers
• Customer support platforms

These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Legal Requirements

We may disclose your information when required by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

Protection of Rights

We may disclose information when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers with restricted access
• Regular security assessments and updates
• Employee training on data protection
• Secure payment processing through certified providers

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Correction

You have the right to access the personal information we hold about you and to request correction of any inaccurate or incomplete information.

Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

Withdrawal of Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

Deletion

You may request the deletion of your personal information, subject to certain legal obligations we may have to retain some data.

Marketing Preferences

You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in each email or by contacting us directly.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Allow the website to remember choices you make
• Targeting Cookies: Used to deliver ads relevant to your interests

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Third-Party Links

Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements.

The specific retention periods for different categories of personal information are:

• Order information: 7 years for tax and accounting purposes
• Customer service records: 3 years after last interaction
• Marketing preferences: Until consent is withdrawn
• Website analytics: 26 months from last visit

Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 18 without verification of parental consent, we take steps to remove that information from our servers.

International Data Transfers

Your information, including personal information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside South Africa and choose to provide information to us, please note that we transfer the data to South Africa and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: classicgolfcartssa@gmail.com
• By phone: 021 569 5043
• By WhatsApp: 063 269 6526
• By mail: No 16 The Station, Station Lane, North Point Ave, Ballito, 4420, South Africa